How to Contact Support

When you signed up for your ChurchSpring website, our team didn't simply disappear and leave you on your own!

No question is too big or too small! 

The most basic way to contact our Customer Success Team is to simply email us at support@churchspring.com. But we have more options!

Support Options Within Your Website

Once you are logged-in to your website, you will see a question mark within a green circle at the bottom right-hand area of your screen. When you click the "?", you have different options for support help.

1. AI Answers - The first option that appears when you click the question mark is AI Answers. If you do not want to utilize AI, click the little "back" arrow in the top left-hand corner to take you to the other help options.

Here are a few tips to help you get the answers you need...

  • Ask complete questions - Unlike search, AI works best with clear questions rather than keywords. Instead of typing "Forms," ask "How do I embed a Google Form on my website?"
  • Be specific and detailed - The more information you provide, the better your answer will be! If your first question doesn't work, try rephrasing with additional context about what you're trying to accomplish.
  • AI Answers is not Chat - AI Answers and our human Chat support are separate tools. Look for the right option depending on your needs!
  • We're still here for you - If AI can't solve your issue, it should offer to connect you with our support team. You can always reach us via email or chat if you need personalized assistance. 

2. Help Docs - Videos and tutorials are available within your website by clicking the "Help Docs" block. You can also access the tutorials at help.churchspring.com.

3. Email - Clicking the Email block will allow you to send your support requests within your website.

  • When you write up the issue you are experiencing, please be as detailed as possible. The more details you can give us, the better chance we have at quickly answering your question! Please provide any specific URLs, screenshots that show the issue, and even which browser you are using. 
  • Once you have sent in an email through our system, you can view that email response in the website by selecting "Previous Conversations," or in the email address that you used to login to your account. Our team will respond to you via email and you can communicate back via email.

4. Chat - This option allows you to converse with our team in real time, but this option may not always be available due to the support load at that time.

Other Avenues To Reach Our Team

  • ChurchSpring 101 Weekly Training: Our support team has a free weekly group Zoom training session called ChurchSpring 101. This time is very valuable if you want to ask our team members a question in person! You can join the training as many times as you want! Take a look at our training calendar, and pick a time that works best for you to attend.
  • Domain Setup Call Link - Click here to schedule a 30 min video call when you are ready to point your domain name.
  • Support Call Schedule - Need a phone call to talk through an issue? Schedule a time that is good for you: churchspring.com/call
  • ChurchSpring 800 Number - 1-800-947-0883 - Feel free to give us a call, but you may need to leave a message if we are with another ChurchSpring member!

We love to serve the church! Our business hours are Monday-Friday, 8 am-5 pm Central Time.

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